FREE SHIPPING ON ALL ORDERS OVER $1000

Terms & Conditions

 

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

The True Hair Expressions “Terms of Use” govern the use of this website and the purchase of any products from it or in person. The website is owned and operated by True Hair Expressions. In the context of this website, “we”, “our” and “us” means www.truehaircollection.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, do not use this site to purchase any product.

 

COPYRIGHT

The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of True Hair Expressions. Copyright 2014, www.truehaircollection.com, All Rights Reserved. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.truehaircollection.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 

INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that all copyright, designs, the “look and feel” of the Site, trademarks and all other intellectual property and material rights relating to the Content as herein described, including True Hair Expressions. Software and all HTML and other code contained in this Site, shall remain at all times vested in True Hair Expressions and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and provincial laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by True Hair Expressions and/or it’s third party licensors Any reproduction or redistribution of the above-listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above-listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

 

CHANGES TO TERMS

We reserve the right to make changes to these Terms of Use at any time without notice to you; should those changes be required for a successful technological and legal operation of this site. You should check these Terms of Use regularly for such changes.

 

CHANGES TO PRODUCTS AND PRICES

We reserve the right to make changes to the products and prices listed on the site without notice to you, and to other content of this website, at any time without notice.
While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified. Should an error occur in which relates to an order, we have the right to cancel the order at any time without notice to you.

 

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.

 

SECURITY & PAYMENT

Your financial & identity protection is our most important priority. That is why we process all payments securely and we do not share, sell or otherwise render any of your information to anyone, unless permissible by applicable law. All payments are processed through a secure gateway and your credit card information is never transmitted, copied, or duplicated during or after your purchase.

 

RETURNS – REFUNDS & EXCHANGES

All order placed on www.truehaircollection.com are as-is and there are no refunds or exchanges for any purchase, processed or complete. Due to the nature of the products, the FDA and legal requirements state we cannot accept returns for beauty products, open or unopened, including but not limited to, hair products including hair extensions, cleaners, cleansers or modifiers. This is set in place to assure every product our customers receive is brand new and it was not handled by anyone else but themselves. Safety and health are one of our many top priorities.  This includes sales, clearance, and closeout products.  Once an order has been processed the order is complete.

 

DUTIES AND TAXES

All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives at its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by us.

 

RESOLVING YOUR CONCERNS

If you have any concerns with or do not understand our Terms of Use, contact us immediately before using our site. We will make every effort to address and resolve your concerns. You may email us @ info@truehaircollection.com or you may call us at 844-510.4247. Please note our business hours and leave a message if you are unable to reach a customer service associate. Your call will be returned promptly.

 

OFFICIAL AGREEMENT

By using the True Hair Expressions website, you constitute your complete agreement and understanding of the Terms of Use (“Terms and Conditions”) listed herein. No hand affixing signatures are required for the agreement; simply the use of our Site automatically binds you to these terms and all the terms above. If you do not agree with any part of this agreement, you must cease use of our website immediately, as required by law. Updates to this agreement do not void any User’s agreement to these terms; their agreements to these Terms are transferred over from the outdated document to the new modified agreement. This is set in place to assure all Site Users agree with the terms listed herein and the User may browse at their own risk – it is their duty and complete responsibility to check back to these terms regularly for changes made.

 

SHIPPING FOR ORDERS PLACED IN THE UNITED STATES:

• All packages in the continental United States will ship using the United States Postal Service (USPS) www.usps.com.  International orders, orders shipped directly from the warehouse, expedited orders, and orders shipped to US Territories will be shipped using FedEx or DHL.

• On average orders that are made within the united states will require 7-9 business days after payment has cleared for the packaged to be received (holidays and weekends are not business days). This time frame is just an estimate. This time frame may be different during holidays and promotional/sale dates.

• Processing time is 2-3 days Shipping is 2-3 days resulting in a total of 4-6 business days. This is only an estimate based on average shipping times and may be longer or shorter than the 4-6 days mentioned.  Orders placed after 6 PM PST will be processed on the NEXT BUSINESS DAY.  Ordered processed on Friday will ship the following Monday.

• Tracking numbers will be posted to all orders after the allowed processing time.

• True Hair Expressions is NOT responsible for any packages that have been lost or stolen during the shipping process. We do not reimburse buyers for any packages that have been lost or stolen due to unforeseen circumstances that are out of True Hair Expressions’ control; however, we do provide insurance which is included in your purchase and shipping price. Should an unfortunate incident occur and a shipment is lost, we will assist you in filing a claim to have the goods replaced at the fair market value or the current sale price of the item for which you have paid. Additional insurance is available for you to purchase at the time of checking out if you should feel that standard insurance rates are not applicable. If you would like to add insurance to your package please call or send us an email up to 4 days after you place your order or prior to receiving your tracking number. Whichever date or occurrence takes place first.

• Please place the order on a date that will give you enough time to receive your order before your appointment. Processing time cannot be expedited or expressed. However, the shipping time can be expressed for an additional fee.

 

FOR ORDERS PLACED OUTSIDE THE UNITED STATES

• Orders placed from other countries or US Territories please allow 5-6 days for processing and we will post a tracking number to your order. Delivery time will vary with each location.

• Orders will be shipped via UPS or FedEx Shipping rates vary with each location.

• Shipping can range from $50-$85 for international orders.

• We are not responsible for any packages lost or stolen in the shipping process. We do not reimburse buyers for any packages that have been lost or stolen due to unforeseen circumstances that are out of our control. However, insurance is added to every package please call or send us an email so that we may initiate a claim for your order.

 

NO REFUNDS

For special situations based only upon T.H.E’s preference, an exchange may be possible. In order for you to exchange your hair ALL hair MUST be returned unworn, unaltered with all tags and seals intact. Any alterations will prevent hair exchange.
This includes but is not limited to any hair that has been cut, combed, fingered combed, and brushed. Any hair that has been wet, dyed, bleached or conditioned may not be exchanged.  Any packaging that has been opened can not be returned.  All return shipping and postage are at the expense of the owner.  Please contact us directly before attempting to return and order.

By LAW and California Health Regulations T.H.E. is obligated and required to uphold these standards. We will NOT make any exceptions. ALL SALES ARE FINAL, NO EXCEPTIONS.

If we decide to allow an exchange BUYERS are responsible for RETURN SHIPPING COST. True Hair Expressions. WILL NOT pay or reimburse buyers for any returned shipping fees foreign or domestic.

You may not cancel your order once it has been processed. Cancellations are considered refunds and we will not honor any cancellations Based on our discretion we may allow a change of order if we do allow the order change there will be an order change convenience fee of $25 due by invoice.